Privacy for Royal Reels Review Site

Your personal information is yours. Royal Reels Casino collects it, stores it, and shares it only to the extent required to run a licensed gambling service and comply with Australian and Curaçao legal obligations. This policy tells you exactly what we take, why, and how long we keep it.

Your Rights First

Australian residents have rights under the Privacy Act 1988 and the Australian Privacy Principles (APPs). You can request access to personal information we hold about you, ask us to correct inaccurate records, and lodge a complaint if you believe we have mishandled your data. Requests go to [email protected]. We respond within 30 days. If you are unsatisfied with our response, you can escalate to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

What We Collect

Registration requires your full legal name, date of birth, residential address, email address, and phone number. These fields are mandatory — without them, an account cannot be opened. Payment processing requires card details or e-wallet identifiers; full card numbers are not stored on our servers and are handled by PCI-DSS compliant processors. Identity verification under our GCB licence and anti-money laundering obligations requires a government-issued photo ID and, in some cases, proof of address and source of funds documentation. Technical data — IP address, device identifiers, browser type, session timestamps — is collected automatically on every visit.

Why We Collect It

Account management requires registration data to identify you and process transactions. KYC verification is a legal condition of our Gaming Control Board of Curaçao licence; it is not discretionary. Fraud detection and AML monitoring require transaction histories and behavioural patterns. Customer support requires correspondence records to resolve disputes accurately. Marketing communications are sent only if you have opted in — opt-out is available in your account settings at any time.

We do not sell personal information to third parties. We do not use it for automated decision-making that produces legal effects without human review.

Who Sees Your Data

Service providers who process payments, verify identities, and provide platform infrastructure have limited access to personal information strictly necessary for their function. Each provider operates under a data processing agreement. Regulatory authorities — including the GCB and, where applicable, AUSTRAC — receive information when legally required. We do not share data with advertisers, data brokers, or unaffiliated third parties for commercial purposes.

How Long We Keep It

Account data is retained for the duration of your account and for seven years after closure — this period reflects AML record-keeping requirements under Curaçao law. Transaction records are kept for seven years. Support correspondence is retained for three years. Marketing preference records are kept for two years after you withdraw consent. Technical logs are deleted after 12 months.

Security

Personal information is stored on encrypted servers. Access is restricted to staff with a documented operational need. Payment data flows through tokenised, PCI-DSS compliant infrastructure. No security system is impenetrable; if a breach affects your data in a material way, we will notify you and, where required, the relevant authority without undue delay.

Cookies

Royal Reels Casino uses cookies and similar tracking technologies. The scope and controls are set out in the separate Cookie Policy at royalreelscasino.com.au/cookie-policy.

Changes

If this policy changes in a material way, we will notify registered users by email before the change takes effect. The date below is when this version came into force.

royalreelscasino.de.com | [email protected]